FAQ
Orders & Shipping
Where is my order?
You can track your order using the tracking link in your confirmation email. If you haven’t received it, contact us.
How long does shipping take?
Orders are usually processed within 3-5 business days. Delivery time depends on your location.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees and times vary by region.
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, contact us as soon as possible to update your address.
I didn’t receive my tracking number. What should I do?
Check your spam folder first. If you still can’t find it, reach out to our team.
Payments & Returns
What payment methods do you accept?
We accept credit/debit cards, and other secure payment options shown at checkout.
my payment information safe?
Yes, all transactions are encrypted and processed securely.
What is your return policy?
You can return unused items within 30 days of delivery. Please see our return policy for full details.
How do I request a refund?
Contact us with your order number and reason for return. We’ll guide you through the process.
Are there any extra fees (customs, duties)?
Depending on your country, local customs or taxes may apply.
Product & Usage
How do I use the dreadlock machine?
Follow the instructions included with your machine or watch our tutorial videos online.
Does it work on all hair types?
Our machine works on most hair textures. For very fine or very thick hair, extra preparation may be needed.
Is it safe to use at home?
Yes, with proper instructions. Take your time and practice for best results.
How do I clean and maintain the machine?
Use a dry cloth and avoid water. Detailed care instructions are provided in the user guide.
Can I use it on synthetic hair?
Yes, but results may vary depending on the fiber.
Other Questions
Are your products under warranty?
Yes, our machines come with a standard 1-year warranty.
Can professionals use your machine in salons?
Absolutely. Many stylists use our machines to speed up their work.
How do I stay updated on new products?
Follow us on Instagram, TikTok, or subscribe to our newsletter.